Terms & Conditions

Last Updated: [10/06/2026]

Welcome to Casa Flora. By accessing our website and placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

This website is operated by Casa Flora. Throughout the site, the terms "we, "us", and "our" refer to Casa Flora. By visiting our website and/or purchasing products from us, you agree to these Terms & Conditions.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products

Casa Flora specialises in premium artificial plants and decorative greenery.

  • Product images are for illustrative purposes only.
  • We strive to display product colours and details as accurately as possible; however, actual colours may vary slightly depending on screen settings.
  • Product dimensions are approximate and may vary slightly due to manufacturing processes.

3. Pricing & VAT

  • All prices displayed on our website are in United Arab Emirates Dirhams (AED).
  • Prices include 5% UAE Value Added Tax (VAT) unless otherwise stated.
  • We reserve the right to modify prices at any time without prior notice.

4. Orders & Acceptance

  • Orders are subject to availability and acceptance.
  • Once an order is placed, you will receive an order confirmation email.
  • Casa Flora reserves the right to cancel or refuse any order for any reason, including suspected fraudulent activity or pricing errors.

5. Payment

We accept secure online payments through approved payment gateways available on our website.

By providing payment information, you confirm that:

  • You are authorised to use the selected payment method.
  • The information provided is accurate and complete.

6. Delivery

Free Delivery Areas

We currently offer free delivery within Dubai, Sharjah, and Ajman.

Delivery Timeframes

  • Standard delivery: 1–5 business days, depending on product availability and location.
  • Delivery timelines are estimates and may vary during public holidays or unforeseen circumstances.

Delivery Requirements

  • Customers are responsible for providing accurate delivery information.
  • Additional delivery charges may apply for remote areas or repeated delivery attempts due to incorrect information.

7. Returns & Exchanges

We want you to be satisfied with your purchase.

Eligibility

Returns or exchanges may be accepted within 7 days of delivery, provided that:

  • The item is unused and in its original condition.
  • The item is returned with its original packaging.
  • Proof of purchase is provided.

Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or improper handling after delivery.
  • Clearance or final sale items.
  • Customised or specially ordered products.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

8. Order Cancellation

  • Orders may be cancelled before dispatch by contacting our customer support team.
  • Once an order has been shipped, cancellation requests may be treated as return requests under our Returns Policy.

9. Product Care

Artificial plants are intended for decorative purposes only.

To maintain their appearance:

  • Keep away from excessive heat and open flames.
  • Clean periodically using a dry or slightly damp cloth.
  • Avoid using harsh chemicals or abrasive cleaning products.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Casa Flora and may not be reproduced, distributed, or used without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Casa Flora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability in relation to any order shall not exceed the amount paid by the customer for that order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Casa Flora
Email: Casaflora@fgt@gmail.com
Phone/WhatsApp: 0508525475