Frequently Asked Questions (FAQs)
1. Are your artificial plants realistic?
Yes. Our plants are carefully selected for their premium quality and lifelike appearance to complement modern interiors.
2. Do artificial plants require maintenance?
Very little. Simply dust them occasionally using a dry or slightly damp cloth to keep them looking fresh.
3. Do your prices include VAT?
Yes. All prices displayed on our website include 5% UAE VAT.
4. Do you offer free delivery?
Yes. We provide free delivery within Dubai, Sharjah, and Ajman.
5. How long does delivery take?
Orders are typically delivered within:
- 1–3 business days for Dubai, Sharjah, and Ajman.
- 2–5 business days for other Emirates.
6. Can I return my order?
Returns may be accepted within 1 day of delivery, provided the item is unused, in its original condition, and accompanied by proof of purchase.
7. What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery and provide photographs of the damaged item and packaging.
8. Do the plants come with pots?
This varies by product. Please refer to the product description for details on whether a decorative pot is included.
9. Can artificial plants be used outdoors?
Most of our products are designed for indoor use unless specifically stated otherwise on the product page.
10. How can I contact Casa Flora?
You can reach us via email, phone, or WhatsApp using the contact details listed on our Contact Us page.