Shipping Policy

At Casa Flora, we strive to deliver your artificial plants safely and efficiently.

Delivery Areas

We currently offer delivery across the United Arab Emirates, with free delivery available in Dubai, Sharjah, and Ajman.

Additional delivery charges may apply to other Emirates and will be displayed at checkout or communicated before order confirmation.

Delivery Timeframes

• Dubai, Sharjah & Ajman: 1–3 business days
• Other Emirates: 2–5 business days

Delivery timelines are estimates and may vary during peak seasons, public holidays, or due to unforeseen circumstances.

Order Processing

Orders are processed within 24 hours of confirmation, excluding weekends and public holidays.

Delivery Information

Please ensure that all delivery details, including address and contact number, are accurate. Casa Flora is not responsible for delays caused by incorrect or incomplete information.

Delivery Attempts

If delivery cannot be completed due to customer unavailability or incorrect details, additional delivery charges may apply for re-delivery.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving your order with photographs of the product and packaging.